Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and, just as importantly, what we cannot. We are an independent information site. We are not a casino, and we cannot see or change anything in your casino account.

Who you are contacting

Non Gamstop Casinos publishes research-based reviews and guides about casinos that operate outside GAMSTOP, written for adults in the UK. We review publicly available information such as terms, licence details and payment pages. We do not run any of the casinos we cover. If you need something done to your account, the operator is the right place to go first.

Please note that we have not published a monitored phone line or live chat for this site. Use the contact route provided in the site footer or the contact details shown alongside this page, and avoid sending sensitive personal documents by any channel.

What we can help with

• Corrections. If a bonus term, payment method, wagering figure or licence detail looks out of date, tell us. Operators change terms often, so please include the page, the statement you question and, if you can, where you saw the updated information.
• Questions about a review. We can explain how we reached a view, what an editorial rating reflects and which claims are casino advertising rather than confirmed facts.
• Reader feedback. Suggestions for topics, such as how wagering requirements or withdrawal checks work, help us decide what to write next.
• Partnership and editorial enquiries. Introduce your organisation and what you have in mind. Commercial relationships do not decide rankings, and commission does not buy position.
• Your experience with a listed casino. We read these, and they can prompt us to re-check a listing. We cannot verify individual disputes, so we treat them as leads, not proven facts.

What we cannot do

We cannot recover deposits, release withdrawals, reopen closed accounts, remove a GAMSTOP registration or act as a go-between with an operator. We also cannot give legal, financial or gambling-recovery advice. Nothing we publish guarantees winnings or withdrawals, and no casino can be described as completely safe.

Before you write: a casino complaint checklist

If your problem is with a casino, you will usually get further by working through these steps first:

1. Contact the casino's customer support in writing and keep copies of every message, with dates and reference numbers.
2. Re-read the bonus terms and the account terms that apply, especially wagering, maximum bet, expiry and cashout limit clauses.
3. Check whether identity verification or a source-of-funds check is outstanding, as these commonly delay withdrawals.
4. Use the operator's formal complaints procedure if support does not resolve it, and note any stated response times.
5. If the casino names a dispute body or licensing authority, ask what that body will and will not handle. Overseas licensing may offer very different protection from a UK licence.

Our guide to trusted non GamStop casinos for UK readers explains the licensing and protection differences in more detail.

What to put in your message

• A short subject line, such as "Correction: Betmica bonus terms".
• The page address or section you are writing about.
• What you think is wrong, and the evidence for it.
• Whether you want a reply. Please do not include card numbers, passwords or identity documents.

What happens next

A member of the editorial team reads each message. We do not promise a fixed response time, and some messages, such as general feedback, may not receive an individual reply. Where we confirm an error, we correct the page and update the date shown for the check. Time-sensitive details, including bonus offers, were last verified on 1 October 2026 and can change without notice, so always read the operator's current terms before depositing.

If gambling is causing you harm

Please do not wait for a reply from us. If gambling is affecting your finances, relationships or wellbeing, speak to GamCare, which runs the National Gambling Helpline on 0808 8020 133 and offers free, confidential support. You can also register with GAMSTOP to exclude yourself from UK-licensed gambling sites, and use deposit and loss limits or gambling blocking software. Sites outside GAMSTOP do not take part in that scheme, so think carefully about whether they are right for you. You must be 18 or over to gamble.

Advertising and disclosure

Some links on this site lead to operators, and Non Gamstop Casinos may earn commission if you sign up. That does not influence our editorial ratings or the order of listings. If you think a page does not reflect that, tell us.